Client Service Charter
YOUR PERSONAL WEALTH MANAGEMENT SERVICE
At Broad Chare Partners we are committed to building and sustaining long-term relationships based on trust, superior service and the quality of our initial and ongoing advice. Our philosophy is simple, to provide a high-quality service, bespoke to your individual requirements.
ONGOING TAILORED WEALTH MANAGEMENT ADVICE
We offer a tailored advice service to all clients. As your individual circumstances change, we can help you with ongoing advice aiming to achieve your financial goals. The comprehensive wealth management advice service we offer broadly covers;
- Preserving and building capital
- Gaining financial protection against risk
- Corporate investment planning and protection
A DISTINCTIVE APPROACH TO INVESTMENT MANAGEMENT
At St. James's Place we recognise that no single investment house has a monopoly on investment expertise. Hence as a Senior Partner Practice of St. James's Place we can provide access to a carefully selected group of external managers of outstanding ability to manage our client’s funds.
The external fund managers are selected and closely monitored by St. James's Place's Investment Committee on behalf of our clients. The Investment Committee is assisted by independent consultants, carefully select, continually monitor and, when necessary, replace these managers.
ANNUAL CONFIDENTIAL REVIEW
Regular face-to-face reviews and telephone reviews are an important part of the ongoing service. A full review of your finances can also be conducted at your convenience.
‘MY DOCUMENTS’
This document is exclusively available for clients of St. James's Place, designed to ensure that your key professional contact details and summary information of your financial affairs are held in one place.
ONLINE INVESTMENT VALUATIONS
To obtain information, details and current valuation of your St. James's Place investment holdings at your convenience. To register for this service please click on ‘existing clients’ and register.
This is an annual statement sent detailing the value of all your St. James's Place investments and policies held.
ONGOING ADVICE CHARGE
We will discuss with you the ongoing advice charges for our services. Our advice is not free. Details of the charges we make for our advice and how it is paid for are set out in the ‘Key facts about our costs and services’ document you receive. The cost for our advice is paid for and facilitated out of the overall charges levied on your investment. The advice charges will also be discussed with you and the specific amount charged will be provided on your personalised illustration. If you have any questions regarding this, please do not hesitate to contact us.
The value of an investment with St. James's Place will be directly linked to the performance of the funds selected and may fall as well as rise. You may get back less than the amount invested.
EXCLUSIVE CLIENT COMMUNICATIONS & EVENTS
There is also a range of exclusive wealth management communications, briefings and client events for you to choose from, to ensure you are kept up-to-date with all the latest economic information including any key changes in taxation.
These include:
Exclusive e-communications that keep you informed of the latest market news and fund manager views and provides tax, pension and estate planning insights and how they affect your wealth. You can select the key topics and briefings you would like to receive by email, and importantly update your preferences at any time.
A quarterly publication that includes features and interviews with some of the fund managers that are available through St. James's Place. This provides an excellent insight into their views on the current markets as well as their views for the future.
Emailed on a Monday, this bulletin provides you with a weekly round-up of key events in global markets and economies, as well as the latest personal finance news. REGULAR TOPICAL BRIEFINGS & CLIENT EVENTS Helpful information and advice covering a wide variety of subjects including key changes to financial markets, macro-economic environment and legislation.
St. James's Place guarantees the suitability of the advice given by members of the St. James's Place Partnership when recommending any of the wealth management products and services available from companies in the Group, more details of which are set out on the Group’s website at www.sjp.co.uk/products.
The value of an investment with St. James's Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.
